73% of luxury travellers from diverse backgrounds do not feel that the industry is inclusive of today’s diverse traveller demographics.

Luxury travel marketing and communications are not representative of today’s luxury traveller; nor do travel brands on the whole proactively target, market and promote directly to diverse community groups.

66% do not feel that providers are offering products or services that are tailored, personalised or individual – especially when it comes to the needs of diverse travellers.

Luxury travellers feel that the industry’s products and services are overwhelmingly ‘cookie cutter’ and providers do not invest in the personalisation (or are not concerned about) the needs of individual guests.

62% do not feel that those employed by luxury travel providers are adequately trained to deal with diverse guests.

Luxury travellers from diverse backgrounds do not feel that the staff representing the top luxury travel brands receive adequate training to deal with diverse guests/travellers.

57% do not feel that travel providers are transparent enough about their diversity policies when it comes to non-discrimination or a diverse and socially-conscious supply chain.

Luxury travellers feel that the travel industry is far more about profit than it is about purpose, especially when it comes to the treatment of their employees.

62% of employees in hospitality and tourism feel that there is far more that needs to be done when it comes to levelling the playing field in their companies.

There is a lack of diverse representation, particularly at senior levels in tourism. Employees from diverse backgrounds do not feel that there are equal opportunities for career progression.

Diversity is good for both brand and business

Personalising the brand, sales and marketing, and product experience for diverse travellers leaders to an increase in engagement, loyalty, word-of-mouth and profitability.

71% of travellers from diverse backgrounds will overwhelmingly choose a brand that proactively demonstrates inclusivity.

Travellers are proactively looking for destinations and travel brands that can outwardly demonstrate inclusivity in their outlook, good social responsibility and ones that value diversity and difference.

Allies are also fully supportive of travel providers that promote diversity and inclusion.

On the whole, mainstream travellers are more aware than ever before about corporate governance and will hold travel providers accountable for the way they conduct business. They are putting their money where their values lie, voting with their wallets and they understand that their purchasing power can help change the challenging structures still faced by many today.

GENERAL DELEGATE REGISTRATION
GBP£249 + VAT per person

Registration is for one delegate only and gains you access to the full-day programme.

TRAVEL ADVISOR / MEDIA REGISTRATION (COMPLIMENTARY)

Complimentary places only apply to travel advisors/agents, tour operators and members of the travel trade; as well as members of the media including travel editors, journalists, freelance travel writers and content creators. All other attendees are required to purchase a full delegate ticket.

Please contact welcome@iconsofinclusion.com for registration.