The Malta Tourism Authority is a proud sponsor of Icons of Inclusion

18 March 2024 | The Dorchester, London
Conference 8.45am to 5.00pm
Networking drinks 5.00pm to 7.00pm

This event is strictly ticketed and photo ID will be required to gain access.

Find out more, check out who’s speaking and view the agenda >

The luxury travel industry is one known for its exceptional standards of intuitive hospitality that provides bespoke experiences so that each and every traveller and guest feels more than just welcomed, but that their unique needs are catered for. Given hospitality is, by its very nature, inviting to all, a perception prevails that the industry by default is inclusive of all. However, this narrative overlooks the fact that we may not have the life experience to consider the unique needs of diverse communities, and the fact that unconscious bias can negatively impact the way we think and behave towards others. This is echoed by the sentiments of many people – travellers, guests and those who work in the industry – who feel under-represented because of the way the industry operates.

Icons of Inclusion is an inspirational, thought leadership, education and networking event, with a focus on diversity and inclusion in tourism. It will showcase best practices in the industry, celebrate role models through lively, informative discussions that will provide the industry with actionable steps they can take to create real change with regard to workplace culture, sales and marketing and operations. This will be explored through the lens of intersectionality while also taking a deep dive into specific diversity dimensions such as race, LGBTQIA+, women, age, indigenous tourism, accessibility, and more – all so we can create a more welcoming and inviting industry for all and build supply and demand side know-how and success.